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About Master Apollon®

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Master Apollon® is a distinguished art reproduction company renowned for its exceptional expertise in recreating masterpieces by the world’s most celebrated artists. Specializing in realism, Master Apollon® excels in capturing the finest details that define iconic works of art. With a commitment to precision and authenticity, the company uses unique craftsmanship to faithfully reproduce every nuance and element, ensuring each piece offers a true visual experience.

[/vc_toggle][vc_toggle title=”How to Search for Artwork on the Website?”]

• Use the search bar to find artworks by artist, theme, or specific reference.
• Explore our most popular artworks.
• Browse paintings by theme or style.
• Contact our customer service if you can’t find the artwork you’re looking for.

[/vc_toggle][vc_toggle title=”What Should I Do if the Artwork I’m Looking For Is Not Available?”]

Try using a specific keyword related to the artwork in the search bar to refine your results. If you still can’t find what you’re looking for, please don’t hesitate to contact us directly, and we will do our best to locate it for you.

[/vc_toggle][vc_toggle title=”Can I send you a personal photo to have it reproduced?”]

You can send us any photo, whether it’s a portrait, an animal scene, a landscape, or an artistic creation, as long as it complies with copyright laws. For requests to reproduce a personal photo, please visit this product page: Your Portrait.

[/vc_toggle][vc_toggle title=”How can I send my photo?”]

You can send your photo directly via email to info@masterapollon.com, or share it with one of our agents.

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Creation and Reproduction

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All of our painting reproductions are hand-painted by one of our three master artists at Master Apollon®, each with over 30 years of experience. Find more information about our Master Apollon artists on this page.

[/vc_toggle][vc_toggle title=”What is the quality level of your reproductions?”]

At Master Apollon®, we pride ourselves on the highest quality standards for our reproductions. Our commitment to excellence is reflected in every piece we create. We use top-grade materials and advanced techniques to ensure that each reproduction captures the intricate details, textures, and depth of the original artwork. Each piece undergoes a meticulous process to achieve remarkable accuracy and fidelity, resulting in reproductions that not only reflect the essence of the masterpieces but also offer an authentic and captivating visual experience.

[/vc_toggle][vc_toggle title=”What is the difference between your art reproductions and those of your competitors?”]

At Master Apollon, the difference lies in our exclusive commitment to extreme quality. Unlike our competitors, we stand out with a meticulous and sophisticated approach to each art reproduction.

Our process uses the sulfato technique, where we apply up to 10 layers of paint, each carefully allowed to dry before the next application. This unique method recreates depth and texture with exceptional fidelity, capturing the subtlest nuances and details of the original works.

We prioritize the highest quality materials and employ skilled artisans who pour their expertise and passion into every piece. Our reproductions not only imitate the original works but elevate them by offering unparalleled beauty and authenticity.

Thus, Master Apollon distinguishes itself through its constant pursuit of excellence and dedication to providing reproductions that exceed conventional standards, ensuring a quality and elegance that truly enrich every space.

[/vc_toggle][vc_toggle title=”Do your painting reproductions have value?”]

Yes, each reproduction of our paintings has distinct value. Every piece is signed with the Master Apollon® mark, which guarantees its origin and exceptional quality. Additionally, each canvas comes with a unique authenticity number, and a paper certificate of authenticity is also provided. These elements not only confirm the authenticity of the reproduction but also add extra value as a collectible item.

[/vc_toggle][vc_toggle title=”What is the creation time frame?”]

For Most Paintings:

The creation time varies according to the size of the painting. Here are the estimated time frames:

• For a 70×105 cm painting, the creation time is approximately 3 weeks.
• For a 100×150 cm painting, expect about 4 weeks.
• For a 150×225 cm painting, allow around 7 weeks.
• For a 190×285 cm painting, the time extends to 10 weeks.

For More Complex Paintings:

Works featuring more than five figures and intricate details require additional time due to their complexity and the precision needed. Estimated time frames are as follows:

• For a 70×105 cm painting, the creation time is around 1 month.
• For a 100×150 cm painting, expect about 2 months.
• For a 150×225 cm painting, allow up to 3.5 months.
• For a 190×285 cm painting, the time extends to 5 months.

These time frames account for the meticulous care and attention required to capture every detail and faithfully represent the complexity of the artwork.

[/vc_toggle][vc_toggle title=”Can I track the progress of the artwork’s creation?”]

[/vc_toggle][vc_toggle title=”How many reproduction orders can you accept per month?”]

Master Apollon® works with three resident artists, each possessing the expertise to create works that meet the brand’s high standards. Each artist focuses on one painting at a time, so the number of orders we can accept each month depends on the current workload. This approach ensures the exceptional quality of every reproduction.

[/vc_toggle][vc_toggle title=”Can I order a reproduction with a frame?”]

Yes, you can order a reproduction with a frame. Framing can be added after the initial order, but this incurs additional costs for the frame and shipping. For more information on framing options and pricing, please visit this page.

[/vc_toggle][vc_toggle title=”What is the procedure for ordering a reproduction with framing?”]

The selection of framing and delivery options occurs only after your art order has been confirmed.

1. Place your order for your chosen artwork.
2. Once your order is placed, visit this page to select the desired delivery method and frame style.
3. Provide the information to one of our agents.
4. They will send you the details of the frame and delivery order to your customer account.

[/vc_toggle][vc_toggle title=”Can I get a painting in a custom size?”]

Yes, it is possible to create a painting in a custom size. For any specific requests, please contact one of our agents.

[/vc_toggle][vc_toggle title=”Is it possible to order a piece larger than 300 cm?”]

Yes, you can order a piece up to 900 cm. Please reach out to an advisor to discuss your specific project. Please note that all artworks larger than 250 cm, when framed, are shipped by sea. For more details, visit our shipping page.

[/vc_toggle][vc_toggle title=”Can I see your paintings in person?”]

Yes, it is possible to view the paintings in person in Thailand by appointment. Alternatively, you can ask an advisor to show you a specific piece via video.

[/vc_toggle][vc_toggle title=”How are the prices of reproductions determined?”]

The pricing of our reproductions reflects the value of our artists and aligns with the rates in our gallery. These prices are established collaboratively between the artists and Master Apollon®. Several factors can influence the pricing, including the size of the artwork, its complexity (such as the number of figures, architectural elements, and artistic style), and the specific artist involved in the reproduction. Additionally, fluctuations in demand and the artistic and media prominence of Master Apollon® may also affect the final value.

[/vc_toggle][vc_toggle title=”How are reproductions authenticated?”]

Our reproductions are authenticated through the following methods:

• Artist’s Signature: Each reproduction is signed with the Master Apollon® mark, ensuring its origin and authenticity.
• Unique Authenticity Number: A distinctive number is affixed to the back of the canvas, verifying the artwork’s provenance.
• Certificate of Authenticity: A detailed certificate accompanies the reproduction, outlining its specific characteristics and confirming its authenticity.
• Comprehensive Documentation: Each artwork is accompanied by a complete dossier, providing information on the reproduction process and the conditions under which it was created.

[/vc_toggle][vc_toggle title=”Are portrait and photo reproductions authenticated?”]

Yes, portrait and photo reproductions are authenticated with the same rigorous standards as all our artworks:

• Artist’s Mark: Each reproduction is signed with the Master Apollon® mark, ensuring its authenticity and origin.
• Authenticity Number: A unique authenticity number is assigned to each piece and placed on the back of the canvas to guarantee its provenance.
• Certificate of Authenticity: A detailed certificate of authenticity is provided, which includes information about the reproduction and confirms its genuine status.
• Complete Documentation: Each artwork is accompanied by comprehensive documentation, outlining the reproduction technique and creation details.

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Original Artwork

[/vc_column_text][vc_empty_space][vc_toggle title=”Need advice or feedback on an original artwork?”]

For any questions regarding original artworks, please contact one of our advisors via WhatsApp or through our contact page.

[/vc_toggle][vc_toggle title=”How are the prices of original artworks determined?”]

The prices of the artworks are determined based on the individual value and reputation of the gallery’s artists. Each artist’s pricing reflects their expertise, experience, and recognition within the art community. This valuation takes into account their artistic accomplishments, the complexity and scale of their work, and their impact on both national and international stages. By aligning prices with the artist’s prestige and the quality of their work, we ensure that each piece is priced fairly and represents the true value of the talent behind it.

[/vc_toggle][vc_toggle title=”Who creates the original artworks?”]

The original artworks are created by renowned Thai artists, each distinguished by their unique styles and varying levels of national acclaim. Our artists bring a rich array of artistic techniques and cultural influences to their work, reflecting the diverse artistic landscape of Thailand. Each artist’s reputation is a testament to their skill and contribution to the art world, ensuring that every piece is both authentic and of exceptional quality.

[/vc_toggle][vc_toggle title=”Are the artists featured in your art gallery also the ones who create your reproductions?”]

Only one resident artist, Somchai Sawangsri, displays their works in the Master Apollon® art gallery. The other artists featured in our gallery are not resident artists at Master Apollon® and are not involved in creating reproductions. Each artist contributes uniquely to our collection, with some focusing on original artworks and others on reproductions, ensuring a diverse range of styles and expertise.

[/vc_toggle][vc_toggle title=”Can I order an original artwork with framing?”]

Yes, you can order an original artwork with framing. Framing can be arranged after the initial order, but please note that this will incur additional costs for the frame and shipping. For more information on available framing options and associated fees, please refer to this page.

[/vc_toggle][vc_toggle title=”What is the process for ordering an original artwork with framing?”]

The selection of framing and delivery options occurs only after your artwork order has been confirmed.

1. Place your order for the artwork of your choice.
2. Once the order is placed, go to this page to select your preferred delivery method and frame style.
3. Provide this information to one of our agents.
4. They will send you the details of the frame and delivery order to your customer account.

[/vc_toggle][vc_toggle title=”Do original artworks have value?”]

Yes, all the original paintings we sell are signed by the artist and come with a certificate of authenticity issued by Master Apollon Gallery. Their monetary value is separate from the Master Apollon® brand and is assessed based on the artist’s independent value.

[/vc_toggle][vc_toggle title=”Does Master Apollon® offer original artworks signed by the brand?”]

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Payment

[/vc_column_text][vc_empty_space][vc_toggle title=”What payment methods are available?”]

We accept the following payment methods: credit card, debit card, PayPal, Apple Pay, bank transfer, and letter of credit. We accept major credit cards including Visa, American Express, and Mastercard.

For painting reproductions, we offer a 2-installment payment option. You can pay a 50% deposit to initiate the creation process. The remaining 50% is due once you have reviewed and approved the artwork, prior to shipping.

[/vc_toggle][vc_toggle title=”How to Make a Payment via Bank Transfer?”]

How to Make a Payment via Bank Transfer

1. First, create a customer account.
2. Then, contact an advisor to provide details about your order.
3. You will receive the order details and bank transfer information in your customer account and via email.
4. Once the transfer is confirmed, your order will be finalized.

[/vc_toggle][vc_toggle title=”How to Make a Payment via Letter of Credit (L/C) ?”]

[/vc_toggle][vc_toggle title=”What is a Letter of Credit (L/C)?”]

A letter of credit (L/C) is a financial document issued by a bank that guarantees payment to the seller (in this case, the art gallery) on behalf of the buyer, provided that the seller meets the specified conditions outlined in the letter. It serves as a secure method of payment for transactions, ensuring that the seller receives payment and the buyer receives the goods or services as agreed.

[/vc_toggle][vc_toggle title=”How does the two-part payment option work?”]

The two-part payment option allows you to pay for your purchase in two installments:

1. Initial Deposit: You make an initial deposit of 50% of the total amount to start the creation process of your artwork.
2. Final Payment: Once you have confirmed that the artwork meets your expectations, you pay the remaining 50% before the artwork is shipped.

This option is available exclusively for painting reproductions.

[/vc_toggle][vc_toggle title=”How to make a two-part payment?”]

Please note that the two-part payment option is available only for reproductions.

1. Create an Account: First, create a customer account on our website.
2. Contact an Advisor: Next, contact an advisor to inform them of your order.
3. Receive Payment Details: You will then receive the details of your order and instructions for the initial payment in your customer account and via email.
4. Make the Initial Payment: Proceed with the first payment on the payment page.
5. Order Confirmation: Once the initial payment is validated, your order will be confirmed.

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Delivery

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Delivery – Canvas Paintings Without Stretching (Shipped Rolled)

EMS World Package: Delivery within 3 to 6 business days. This reliable and fast service ensures international delivery at a competitive rate of $89. Ideal for those seeking a balance between speed and cost.

FedEx Express: Delivery within 3 to 6 business days with premium service that guarantees expedited handling and delivery. This express service is available at a rate of $205, offering peace of mind with ultra-fast and secure delivery.

Delivery with Stretching & Framing

Here are the prices including a frame of your choice, framing, protective packaging for delivery, and express delivery within 3-6 days:

Sea Freight Delivery (60-90 Days) with Framing:

Here are the prices including a frame of your choice, framing, protective packaging for delivery, and sea freight delivery within 60-90 days:

Please note that choosing a frame may extend the shipping time by 2 to 7 days.

[/vc_toggle][vc_toggle title=”How are your paintings packaged and wrapped?”]

Unframed paintings are first protected with a protective film and then rolled in a padded tube. For framed paintings, a protective film is applied to the canvas before the entire piece is placed in a custom, sturdy, and padded shipping container designed specifically for international shipments. Insurance covering damage is included to ensure the safety of the artwork during transit.

[/vc_toggle][vc_toggle title=”Are there any other shipping options available?”]

By Air: This option, favored for its speed, ensures expedited delivery of your order. However, the maximum size for packages is limited to 250 cm x 250 cm.

By Sea: This mode of transport is ideal for paintings larger than 250 cm. It offers a delivery time of 60 to 90 days and is a much more economical alternative.

[/vc_toggle][vc_toggle title=”Can I use my own carrier for delivery?”]

Yes, you may use your own carrier for delivery. Please note that we cannot accept any responsibility for transportation issues or damage once the artwork is handed over to your carrier.

[/vc_toggle][vc_toggle title=”How does delivery with framing by air work?”]

The delivery of your artwork by air involves several steps to ensure it arrives in perfect condition:

1. Administrative Preparation: Preparation of authenticity documents and art certificates, in coordination with government authorities.
2. Creation of Shipping Box: Custom fabrication of a secure packaging for your artwork.
3. Transport: The carrier collects the artwork and finalizes the necessary export documentation.
4. Notification: You receive your tracking number and an estimated delivery date.
5. Customs Fees: Within 24 to 48 hours, you are informed of any customs fees that need to be settled before receiving your artwork.
6. Delivery: Your artwork is delivered to you within 5 business days from the carrier’s pickup.

[/vc_toggle][vc_toggle title=”How does delivery with framing work by sea?”]

The delivery of your artwork by sea involves several steps to ensure it arrives in perfect condition:

Administrative Preparation: Preparation of authenticity documents and certificates of artwork, in coordination with government authorities.

Creation of Shipping Box: Custom manufacturing of secure packaging for your artwork.

Transport: The carrier picks up the artwork and finalizes the necessary export documents.

Notification: You receive your tracking number and an estimated delivery date.

Customs Fees: Within 24 to 48 hours before receiving your artwork, you will be informed of the customs fees to be paid. (customs information)

Delivery: Your artwork will be delivered within 60 to 90 days from the time the carrier retrieves it.

[/vc_toggle][vc_toggle title=”Can I change my delivery address?”]

Yes, you can change the delivery address. Please contact us as soon as possible to update the address before your order is shipped.

[/vc_toggle][vc_toggle title=”Can I receive a delivery abroad?”]

Yes, we worldwide delivery. Feel free to contact us to arrange delivery to your chosen international address.

[/vc_toggle][vc_toggle title=”Will I need to pay customs duties?”]

Please note that Master Apollon® Gallery is located in Thailand, and all paintings shipped internationally are subject to applicable VAT.

Customs duties may also apply and will be charged directly by customs services in addition to your order. These fees vary by country: in France, artwork imports benefit from a customs duty exemption with a reduced VAT rate of 5.5%; in Belgium, the applicable rate is 6%; and in Switzerland, it is 7.7%.

Customs duties are determined based on the CIF value, which includes the cost of the artwork (Cost), insurance fees (Insurance), and transportation fees (Freight).

We are unable to assess or settle these customs duties on your behalf, as they remain your responsibility upon receipt of the package. However, we provide a detailed guide to help you estimate potential customs charges you may incur.

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Returns & Complaints

[/vc_column_text][vc_empty_space][vc_toggle title=”I’ve changed my mind. Can I return my order?”]

Yes, you can return your order within 60 days of receipt, provided that it is in its original condition and packaging.

Please note that custom orders, such as personalized portrait reproductions or custom photo reproductions, are not eligible for return. The package must be returned with a tracked shipping method to ensure traceability.

[/vc_toggle][vc_toggle title=”Are the shipping costs for returns at my expense?”]

Yes, the return shipping costs are the responsibility of the customer. It is recommended to use a tracked shipping service to ensure the package’s traceability. Master Apollon® will only cover these costs in cases of order errors or if the painting is defective.

[/vc_toggle][vc_toggle title=”What should I do if I receive a damaged package or a defective painting?”]

In the event of receiving a damaged package or a defective painting, please contact our customer service immediately. Photos of the damaged package and the painting will be required to assess the situation. We will then offer an appropriate solution, which may include an exchange, repair, or refund, depending on the circumstances.

[/vc_toggle][vc_toggle title=”What are the refund timelines?”]

Refunds are processed within a maximum of 7 days after receipt of the painting and will be issued using the original payment method of the transaction.

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Touch-ups and Repairs

[/vc_column_text][vc_empty_space][vc_toggle title=”Do you offer repairs or touch-ups?”]

Yes, we offer free touch-ups. However, shipping and return costs for the artwork are the responsibility of the customer.

[/vc_toggle][vc_toggle title=”How long after receiving the work can I request a revision?”]

You can request a free revision up to a year after receiving the work.

[/vc_toggle][vc_toggle title=”Do you offer home revision services?”]

Yes, we offer revisions for all original paintings as well as for our own creations. Please contact our customer service for a quote and to check the availability of our artists.

[/vc_toggle][vc_toggle title=”Do you offer revisions for works that you did not create?”]

Yes, we can carry out revisions and restorations on any original work, regardless of its origin. Please contact our customer service for more information.

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